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Returns and Exchanges Policy
OUR POLICY
Before completing a purchase from our store, please review our policies on delivery, returns, and exchanges.
Our policy has a duration of 7 days. If more than 7 days have passed since your purchase, we regret to inform you that we cannot provide a credit or exchange.
Refunds for purchased items are not offered; however, in certain situations, we can issue a credit or facilitate an exchange.
To qualify for a credit or exchange, the item must be unused and in its original condition, including the original packaging.
A receipt or proof of purchase is required to process a credit or exchange.
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your credit or exchange. If approved, the refund will be processed, and the credit will be automatically applied to your credit card, original method of payment, or bank account within a specified timeframe.
SALES ITEMS
Once purchased, sale items are non-returnable and non-exchangeable.
DAMAGED ITEMS
We replace items only if they are defective or damaged. If you need to exchange a damaged item for the same product, please email us at hello@trumpcollectionstore.com and send the item to: Kunofischerstr.19 ,14057 Berlin
SHIPPING
To return a product, mail it to: Kunofischerstreet 19, 14057 Berlin
You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
The time it takes for the exchanged product to reach you may vary depending on your location.
For items exceeding $75 in value, consider using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee the receipt of your returned item.
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Take 20% off your first order
Enter the code below at checkout to get 15% off your first order